The app's connection issue persists as the SDK initialization has exceeded the time limit

We are currently facing an issue when trying to publish a new manifest for our app in the store. The Microsoft team in India is encountering an error message that says "There is a problem reaching the app" during validation.

It's worth noting that they are using the same app version as production to test the manifest, which means all of our customers are essentially running the same code.

Our application is built on Vue Single Page Application. Following the loading of Vue, I execute the following commands:

await this.microsoftTeams.app.initialize(); and immediately after: this.microsoftTeams.appInitialization.notifyAppLoaded();

Previously, I had Vue load after initialization(), and once it finished loading, I would call notifyAppLoaded(). However, changing this sequence did not make any difference, and none of our customers reported any issues.

The only change made in the manifest was setting "showLoadingIndicator": true.

After viewing their video showcasing the error, I noticed that it says "SDK initialization timed out." Do you have any suggestions for resolving this?

I'm experiencing no issues with the same manifest on my local development app or our test environment where others are also testing it. None of us have encountered this problem.

I've been unable to reproduce this issue and am at a loss. Has anyone else encountered a similar problem?

javascriptvue.jsmicrosoft-teamsmicrosoft-teams-js

Answer №1

This solution could prove valuable, my recommendation would be to disable the loading indicator and eliminate the notifyAppLoaded, at least temporarily. If necessary, you can opt for creating your own loading indicator instead.

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