Here is what I need: 1. The user will input a subject. 2. Based on the subject, I need to make a call to a third-party REST API (Unfortunately, it is currently blocked by CORS and even JSONP requests are not working). 3. After receiving the response, I want to automatically populate certain field values on the form.
Currently, it is not possible to display a Freshservice app from the customer's perspective (User/Employee/Requester). However, you can develop a Freshservice app on the Agent portal where tickets are handled.
onTicketCreate product event to implement your logic in server.js:exports = {
events: [{
event: "onTicketCreate",
callback: "onTicketCreateCallback"
}],
onTicketCreateCallback: function(payload) {
console.log("Displaying arguments from onTicketCreate event: " + JSON.stringify(payload));
// 1. Develop the logic based on the ticket subject provided in the payload.
// 2. Use the platform's request API to bypass CORS - https://developers.freshservice.com/docs/request-api/
// 3. Update fields using - https://api.freshservice.com/v2/#view_a_change
}
}In essence, this process entails populating fields according to your requirements. The key distinction is that this occurs when a ticket is created, rather than when filling out the requester-facing form.
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