Google Tag Manager experiencing issues with retrieving dataLayer variable, showing as undefined

I'm attempting to establish a dataLayer variable in order to push the product name into the event label.

Here is the dataLayer push that occurs when a user adds a product to their cart:

{
  event: "addToCart",
  gtm: {
    uniqueEventId: 107,
    start: 1666871102469,
    scrollThreshold: 75,
    scrollUnits: "percent",
    scrollDirection: "vertical",
    triggers: "30151582_46"
  },
  customer_id: "4cfa14bf-1749-47a3-9063-e19c0bc6f3a8",
  ecommerce: {
    currencyCode: "NZD",
    add: {
      products: [
        {
          name: "Panadol Rapid Soluble Tablets - Packet 20",
          id: "FAH262",
          price: 12.28,
          brand: "Panadol",
          category: "Web / Dental / Consumables / Anaesthetics / Pain" +
                    " Relief",
          variant: "",
          quantity: 1
        }
      ]
    }
  }
}

I have attempted to create a dataLayer variable using:

ecommerce.add.products[0].name

However, in preview mode, this is returning as undefined when I test adding items to the cart.

Where might my mistake be in this setup?

Answer №1

You may want to consider updating the DataLayer variable to a new value.

https://i.sstatic.net/t4pPS.png

I can't quite recall where I originally learned about this adjustment.

However, when retrieving data from this source

It's important to note that instead of using products[0].name, you should use products.0.name.

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