While using the open office letter editing tool, users encounter a timeout issue where the application screen displays a timeout message.
Upon initial analysis, it appears that if users are working in the open office for longer than 60 minutes, the server does not refresh to extend the session even though the session remains active behind the scenes.
We currently have idle time settings configured in the web.xml file.
I am seeking assistance in resolving this issue and ensuring that the session remains alive.